NMS Message Receiver crashes BG service with OOM when attempting to read NMS messages exponentially growing in size with old data never cleared

Article Id: 130529

Status: Published

Updated On: 27-02-2020 14:55

Products:

Clarity PPM On Premise , Clarity PPM On Premise , Clarity PPM SaaS

Issue/Introduction:

When we open the heap dump we can see:
Thread: NMS Message Receiver that attempts to read in unread messages in quantities of 300 per page

The messages sent are growing in size with repeated payloads.

Environment:

Release: 15.3,15.4,15.4.1,15.5,15.5.1,15.6,15.6.1
Component:

Resolution:

Caused by DE48493, fixed in 15.7