Service Desk Manager 17.1 maintenance patches

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Article ID: 130455

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

 On Service Desk Manager 17.1 ,  we released two maintenance patches so far :  17.1.0.1  ( i.e.  17.1 RU1  patch )  and 17.1.0.2 ( i.e.  17.1 RU2 patch )  

what is  a quick punch list of patch numbers that need to be installed to 17.1 and  post installation ? Cumulative Patches, vulnerabilities, etc.?

Environment

ITSM  Service Desk 17.1 

Resolution

Here is the patch list you will need to apply on your Service Desk 17.1 box : 

https://support.ca.com/us/product-content/recommended-reading/technical-document-index/ca-service-desk-manager-17-1-solutions-patches.html 

SO03787 is 17.1 RU1 patch ( i.e. 17.1.0.1 ) 
SO06653 is 17.1 RU2 patch ( i.e. 17.1.0.2 ) 

You will need to apply 17.1 RU1 first and then you can apply 17.1 RU2 . You can skip 'MAILEATER COMBO FIX' fix and 'SURVEY VULNERABILITY FIX' fix because they are included in 17.1 RU2 already . 


1) The document for 17.1.0.1 patch is at : 
https://docops.ca.com/ca-service-management/17-1/en/ca-service-management-17-1-0-1-release-notes 

click Post-Installation Tasks for CA Service Management 17.1.0.1 in it and then click 'CA Service Desk Manager' , it will take you to the post install : 
https://docops.ca.com/ca-service-management/17-1/en/installing/installing-ca-service-management-17-1-0-1/post-installation-tasks-for-ca-service-management-17-1-0-1 
https://docops.ca.com/ca-service-management/17-1/en/installing/installing-ca-service-management-17-1-0-1/post-installation-tasks-for-ca-service-management-17-1-0-1#Post-InstallationTasksforCAServiceManagement17.1.0.1-CAServiceDeskManager 


2) The document for 17.1.0.2 is at : 
https://docops.ca.com/ca-service-management/17-1/en/ca-service-management-17-1-0-2-release-notes 

the post installation task for Service Desk 17.1.0.2 : 
https://docops.ca.com/ca-service-management/17-1/en/installing/installing-ca-service-management-17-1-0-2/post-installation-tasks-for-ca-service-management-17-1-0-2#Post-InstallationTasksforCAServiceManagement17.1.0.2-CAServiceDeskManager