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Service Desk Manager 17.1 maintenance patches


Article ID: 130455


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


 On Service Desk Manager 17.1 ,  we released two maintenance patches so far :  ( i.e.  17.1 RU1  patch )  and ( i.e.  17.1 RU2 patch )  

what is  a quick punch list of patch numbers that need to be installed to 17.1 and  post installation ? Cumulative Patches, vulnerabilities, etc.?


ITSM  Service Desk 17.1 


Here is the patch list you will need to apply on your Service Desk 17.1 box : 

SO03787 is 17.1 RU1 patch ( i.e. ) 
SO06653 is 17.1 RU2 patch ( i.e. ) 

You will need to apply 17.1 RU1 first and then you can apply 17.1 RU2 . You can skip 'MAILEATER COMBO FIX' fix and 'SURVEY VULNERABILITY FIX' fix because they are included in 17.1 RU2 already . 

1) The document for patch is at : 

click Post-Installation Tasks for CA Service Management in it and then click 'CA Service Desk Manager' , it will take you to the post install : 

2) The document for is at : 

the post installation task for Service Desk :