APM 10.7 Installer User Interface Mode Not Supported

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Article ID: 130439

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Updated On:

Products

APP PERF MANAGEMENT CA Application Performance Management Agent (APM / Wily / Introscope) CUSTOMER EXPERIENCE MANAGER INTROSCOPE

Issue/Introduction

Getting the Error below when installing

Red Hat Enterprise Linux Server release 7.4 (Maipo)
O/S Version: 3.10.0-693.21.1.el7.x86_64 #1 SMP Fri Feb 23 18:54:16 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

$ ./introscope10.7.0.45linuxAMD64.bin
Preparing to install
WARNING: /tmp does not have enough disk space! Attempting to use /opt/SA for install base and tmp dir.
Extracting the JRE from the installer archive...
Unpacking the JRE...
Extracting the installation resources from the installer archive...
Configuring the installer for this system's environment...

Launching installer...


=======================================================

Installer User Interface Mode Not Supported

Unable to load and to prepare the installer in console or silent mode.

=======================================================

Cause

The local.conf file is missing on the system RHEL 7.4 

Environment

APM 10.7 SP2 

Red Hat Enterprise Linux Server release 7.4 (Maipo)
O/S Version: 3.10.0-693.21.1.el7.x86_64 #1 SMP Fri Feb 23 18:54:16 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

introscope10.7.0.45linuxAMD64.bin

Resolution

Manually create the local.conf file 

Create it if the file does not exists), then restart the installer.

<?xml version='1.0'?>
<!DOCTYPE fontconfig SYSTEM 'fonts.dtd'>
<fontconfig>
  <alias>
    <family>serif</family>
    <prefer><family>Utopia</family></prefer>
  </alias>
  <alias>
    <family>sans-serif</family>
    <prefer><family>Utopia</family></prefer>
  </alias>
  <alias>
    <family>monospace</family>
    <prefer><family>Utopia</family></prefer>
  </alias>
  <alias>
    <family>dialog</family>
    <prefer><family>Utopia</family></prefer>
  </alias>
  <alias>
    <family>dialoginput</family>
    <prefer><family>Utopia</family></prefer>
  </alias>
</fontconfig>
 

Additional Information

https://www-01.ibm.com/support/docview.wss?uid=ibm10741057

https://comm.support.ca.com/kb/_rhel7-installer-user-interface-mode-not-supported/KB000094794