Can CA Service Desk Manager Maileater access to MS Office 365 "shared mailbox"?
Article ID: 130411
Updated On:
Products
Issue/Introduction
Does CA Service Desk Manager support maileater access to Microsoft Office "shared mailbox?"
To improve our security and management of the various mailboxes which maileater connects to, we desire to have a single secure account that then has full access to the other shared mailboxes.
My understanding of connecting using IMAP to a shared mailbox is that I should be able to specify within the username, both the username and the shared mailbox as follows
user: bob@Our_Address.com.au
pass: bob123
shared mailbox 1: maileater1@Our_Address.com.au
shared mailbox 2: maileater2@Our_Address.com.au
I should then be able to create two mailboxes in CASD, with usernames as follows:
user: bob@Our_Address.com.au/maileater1@Our_Address.com.au
pass: bob123
and
user: bob@Our_Address.com.au/maileater2@Our_Address.com.au
pass: bob123
The accounts are in Office 365.
I tried this and receive an authentication failure.
Is this something that maileater supports?
Environment
ITSM 17.x and MS Office 365 with shared mailbox.
Resolution
Microsoft Office 365 Shared mailboxes are not supported.
The Shared mailboxes will not work with the Java maileater shipped in 17.x. This has not been tested or certified.
- Shared mail boxes are not supported with 17.4 release
- ServiceDesk's Maileater deletes mail from the mailbox after reading. Therefore, using a mailbox that is shared among different services and/or users is not recommended.
- In an hypothetical case, if shared mail boxes were supported, we would still need the user with access to the mail box to login into the outlook server for the first time. Once done, they need not login till the password expiry. In case of accessing the shared mailbox via IMAP/GRAPH protocol, the user has to login using his username and password to access the shared mailbox(Login is mandatory but for the user).
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