Can CA ITSM maileater access a Microsoft Office "shared mailbox?"To improve our security and management of the various mailboxes which maileater connects to, we desire to have a single secure account that then has full access to the other shared mailboxes.
My understanding of connecting using IMAP to a shared mailbox is that I should be able to specify within the username, both the username and the shared mailbox as follows
user:
[email protected]_Address.com.au
pass: bob123
shared mailbox 1:
[email protected]_Address.com.au
shared mailbox 2:
[email protected]_Address.com.au
I should then be able to create two mailboxes in CASD, with usernames as follows:
user:
[email protected]_Address.com.au/
[email protected]_Address.com.au
pass: bob123
and
user:
[email protected]_Address.com.au/
[email protected]_Address.com.au
pass: bob123
The accounts are in Office 365.
I tried this and receive an authentication failure.
Is this something that maileater supports?