Client Automation - Error 1620 while upgrading Domain Manager

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Article ID: 130340

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Updated On:

Products

CA Client Automation - IT Client Manager CA Client Automation

Issue/Introduction

During Domain Manager upgrade, one or more modules failed and the error shown on the summary is 1620 (Other modules were correctly upgraded).

Cause

Reviewing the installer log, the following information can be seen, on this case, for Scalability Server module:

1: 3-26-2019 - 15:11:03 - INFO - File: CAUniITRM_Setup.rul - Line: 11477 - Launch msiexec.exe /i"F:\WindowsProductFiles_x86\Server\Server.msi" /l*v "C:\Users\ITCMSE~1\AppData\Local\Temp\DSMUpgradeScalability Server.log" REBOOT=REALLYSUPPRESS REINSTALLMODE=vomus REINSTALL=ALL MASTERSETUP=1 CAF_INSTALL_SERVICE=0 CAF_START_SERVICE=0 SC_DSMPROP=1 DSM_LANGUAGE="enu" /qb-!.
1: 3-26-2019 - 15:11:03 - INFO - File: CAUniITRM_Setup.rul - Line: 13132 - String('ID_MSG_LAUNCH_INSTALL_FAILED') = 'Se ha producido un error en la instalación de '[1]'.'

The error is nor very specific, but reviewing the specific upgrade log for this module (Scalability Server), the following can bee seen:

MSI (s) (78:4C) [15:11:03:955]: Note: 1: 2203 2: F:\WindowsProductFiles_x86\Server\Server.msi 3: -2147286960
MSI (s) (78:4C) [15:11:03:955]: MainEngineThread is returning 1620
 

Environment

Client Automation - All Versions

Resolution

The actual error for 1620 code is "ERROR_INSTALL_PACKAGE_INVALID". Based on Microsoft's database, this error is described as:

"This installation package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer package."

This means that the source is corrupted, probably the Client Automation's ISO was not downloaded correctly. Downloading the ISO one more time will solve this error.

Additional Information

List of all MSI error codes:

https://docs.microsoft.com/en-us/windows/win32/msi/error-codes