Default Java Agent is not starting

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Article ID: 130334

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Updated On:

Products

APP PERF MANAGEMENT CA Application Performance Management Agent (APM / Wily / Introscope) CUSTOMER EXPERIENCE MANAGER INTROSCOPE

Issue/Introduction

Installed Default JAVA Agent on Open Text Custom java application.

Using following parameters but the default agent is not starting.

set JAVA_OPTIONS=%JAVA_OPTIONS% -javaagent:/opt/CA/APM/wily/Agent.jar -Dcom.wily.introscope.agentProfile=/opt/CA/APM/wily/core/config/IntroscopeAgent.monitor.profile export JAVA_OPTIONS 

Cause

Unsupported JVM Version
 

Environment

APM 10.5.2 SP2 
Solaris Enterprise Server 12 SP2
Custom Java Application
Oracle JDK 1.6.045  32 bit 

 

Resolution

Upgrade the JVM 
If the Application strictly uses Oracle 1.6 JDK, we won't be able to help as Java 1.6 is no longer supported. 

As per CA APM 10.5.2 Release Notes:

https://docops.ca.com/ca-apm/10-5/en/ca-apm-release-notes

Java 1.6 No Longer Supported

We no longer support the Java agent on JVM 1.6 run time. If you have applications on Java 6, you can use the older version of the agent. Our agents are always compatible and fully supported on higher versions of the Enterprise Managers.

Additional Information

https://docops.ca.com/ca-apm/10-5/en/ca-apm-release-notes