iConsole server is not producing logs

Article Id: 130300

Status: Published

Updated On: 01-04-2019 05:39

Products:

SINGLE SIGN ON - LEGACY , CA Data Protection (DataMinder) , CA User Activity Reporting

Issue/Introduction:

CA Data Protection iConsole server is not creating any new log files. Logs can be successfully written to the NT logs but nothing is produced in the %wgndatadir%\logs folder.

Cause:

This issue is caused by a lack of Windows permissions.

The Windows Event log records:

The log module "iConsole" has failed to open its log file "D:\ProgramData\CA\CA DataMinder\data\log\iConsole_20190201000019.log". Error is "0x80070005 (Access is denied. )".

Environment:

CA Data Protection 14.x\ 15.x

Resolution:

Adding the "NETWORK SERVICE" account to the log folder results in normal iConsole logging.

Additional Information:

Orchestria, Orchestria APM, CA DLP and CA DataMinder are all previous brand names for the product now known as CA Data Protection