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iConsole server is not producing logs


Article ID: 130300


Updated On:


SINGLE SIGN ON - LEGACY CA Data Protection (DataMinder) CA User Activity Reporting


CA Data Protection iConsole server is not creating any new log files.  Logs can be successfully written to the NT logs but nothing is produced in the %wgndatadir%\logs folder.


This issue is caused by a lack of Windows permissions.

The Windows Event log records:

The log module "iConsole" has failed to open its log file "D:\ProgramData\CA\CA DataMinder\data\log\iConsole_20190201000019.log". Error is "0x80070005 (Access is denied. )".


CA Data Protection 14.x\ 15.x


Adding the "NETWORK SERVICE" account to the log folder results in normal iConsole logging.

Additional Information

Orchestria, Orchestria APM, CA DLP and CA DataMinder are all previous brand names for the product now known as CA Data Protection