iConsole server is not producing logs
Article ID: 130300
Updated On:
Products
SECURITY MISC CODES
SINGLE SIGN ON - LEGACY
CA Data Protection (DataMinder)
CA User Activity Reporting
Issue/Introduction
CA Data Protection iConsole server is not creating any new log files. Logs can be successfully written to the NT logs but nothing is produced in the %wgndatadir%\logs folder.
Cause
This issue is caused by a lack of Windows permissions.
The Windows Event log records:
The log module "iConsole" has failed to open its log file "D:\ProgramData\CA\CA DataMinder\data\log\iConsole_20190201000019.log". Error is "0x80070005 (Access is denied. )".
The Windows Event log records:
The log module "iConsole" has failed to open its log file "D:\ProgramData\CA\CA DataMinder\data\log\iConsole_20190201000019.log". Error is "0x80070005 (Access is denied. )".
Environment
CA Data Protection 14.x\ 15.x
Resolution
Adding the "NETWORK SERVICE" account to the log folder results in normal iConsole logging.
Additional Information
Orchestria, Orchestria APM, CA DLP and CA DataMinder are all previous brand names for the product now known as CA Data Protection
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