Robot Metrics are not visible in USM portlet in UMP

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Article ID: 130291

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

Some servers where UIM robot is running are not visible in UMP USM portlet

Cause

These Robot servers were cloned off the other Robot image.
As a result, "robot_device_id" is duplicated.
In discovery_server probe debug log, it shows "robot is getting ignored.

example :

WARN  com.nimsoft.discovery.server.nimbus.scan.RobotWithDuplicateDeviceIdPruner - 2 active robots have the same robot_device_id:  'XXXXXXXXXXXXX'.
WARN  com.nimsoft.discovery.server.nimbus.scan.RobotWithDuplicateDeviceIdPruner - Keeping robot '/XXX/YYY/AAA'.  IP: 'X.X.X.X'.  Created time:  'XXX'.
WARN  com.nimsoft.discovery.server.nimbus.scan.RobotWithDuplicateDeviceIdPruner - Ignoring robot '/XXX/YYY/BBB'.  IP: 'Y.Y.Y.Y'.  Created time:  'XXX'.
 

Environment

UIM 8.5.1

Resolution

Run "_reset_device_id_and_restart" callback in all of the problematic robot servers.
Here is detailed instruction.

1. Identify Robot name where problematic.
2. Open IM, highlight controller probe and press CTRL+P
3. Turn on "Expert Mode" (See screenshot to turn on Expert Mode)



4. Select "_reset_device_id_and_restart" callback from commandset dropdown.
5. Execute (Green button)
 

Additional Information

If there are too many Robot servers need to work, you can automate the probe utility in command format.
See attachment for an example in Windows.

Attachments

1558537163016device_id_reset.example.txt get_app