Former Proxy is still getting Timesheet Approval Action items

Article Id: 130278
Status: Published
Updated On: 29-03-2019 14:34
Products:
CLARITY PPM FOR ITG , Clarity PPM On Premise , CLARITY PPM FEDERAL , Clarity PPM SaaS , Clarity PPM SaaS - Application , Clarity PPM SaaS - Application , Clarity PPM On Premise
Issue/Introduction:

A user who was a proxy for another user is still getting timesheet approval action item notifications even though they are no longer  setup as a proxy.

Step to reproduce:

  1. In Clarity PPM account settings -> Proxy, have user1 set up user2 as a proxy.
  2. Clear the proxy info and set it back to "Do Not Use a Proxy"
Expected Results: user2 should no longer be getting notifications to approve timesheets
Actual Results: user2 is still receiving action item notifications to approve timesheets that should only be going to user1. yet he is still receiving all of my timesheet notifications. 

Environment:

Release:
Component: PPMCOL

Resolution:

Check to make sure the user doesn't have timesheet approval access to the resources they are incorrectly receiving the notifications for.

Note: If you are using a custom process, the proxy user does not need timesheet approval access if you use a timesheet approval process, where you are approving an action item and not a timesheet. See KB000055324 for more details. 
 

Additional Information:

See KB000021294 - How do Timesheet Notifications get sent automatically without using a process definition?