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Former Proxy is still getting Timesheet Approval Action items
Article ID: 130278
Updated On:
Products
Clarity PPM SaaS
Clarity PPM On Premise
Issue/Introduction
A user who was a proxy for another user is still getting timesheet approval action item notifications even though they are no longer setup as a proxy.
Step to reproduce:
Actual Results: user2 is still receiving action item notifications to approve timesheets that should only be going to user1. yet he is still receiving all of my timesheet notifications.
Step to reproduce:
- In Clarity PPM account settings -> Proxy, have user1 set up user2 as a proxy.
- Clear the proxy info and set it back to "Do Not Use a Proxy"
Actual Results: user2 is still receiving action item notifications to approve timesheets that should only be going to user1. yet he is still receiving all of my timesheet notifications.
Environment
Release:
Component: PPMCOL
Component: PPMCOL
Resolution
Check to make sure the user doesn't have timesheet approval access to the resources they are incorrectly receiving the notifications for.
Note: If you are using a custom process, the proxy user does not need timesheet approval access if you use a timesheet approval process, where you are approving an action item and not a timesheet. See KB000055324 for more details.
Note: If you are using a custom process, the proxy user does not need timesheet approval access if you use a timesheet approval process, where you are approving an action item and not a timesheet. See KB000055324 for more details.
Additional Information
See KB000021294 - How do Timesheet Notifications get sent automatically without using a process definition?
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