Client Automation - SD Jobs error SDM228471 and/or SDM228514

book

Article ID: 130247

calendar_today

Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

When SD job is sent to a lot of computers, some SD jobs are in error :

- Job execution error, no access to software package library. [SDM228471]

or

- Job execution postponed. Unable to download package from SS or any collaborating agent. [SDM228514]

 

Cause

In case of some communication problem between SD Server plugin (on scalability server) and SD Agent, there are 3 retries with a delay of 3 seconds between retry.
During this time a thread in SD Server is blocked and others SD communication are waiting. This could give some timeout problems.

Environment

Client Automation 14.0 SP2

Resolution

Contact CA Technical Support to request the fix T55L095.

This fix should be installed on computers with Scalability Server 14.0 SP2 installed.