Client Automation - SD Jobs error SDM228471 and/or SDM228514
Article ID: 130247
Updated On:
Products
CA Automation Suite for Data Centers - Configuration Automation
CA Client Automation - Asset Management
CA Client Automation - IT Client Manager
CA Client Automation
CA Client Automation - Remote Control
CA Client Automation - Asset Intelligence
CA Client Automation - Desktop Migration Manager
CA Client Automation - Patch Manager
Issue/Introduction
When SD job is sent to a lot of computers, some SD jobs are in error :
- Job execution error, no access to software package library. [SDM228471]
or
- Job execution postponed. Unable to download package from SS or any collaborating agent. [SDM228514]
- Job execution error, no access to software package library. [SDM228471]
or
- Job execution postponed. Unable to download package from SS or any collaborating agent. [SDM228514]
Environment
Client Automation 14.0 SP2
Cause
In case of some communication problem between SD Server plugin (on scalability server) and SD Agent, there are 3 retries with a delay of 3 seconds between retry.
During this time a thread in SD Server is blocked and others SD communication are waiting. This could give some timeout problems.
During this time a thread in SD Server is blocked and others SD communication are waiting. This could give some timeout problems.
Resolution
Contact CA Technical Support to request the fix T55L095.
This fix should be installed on computers with Scalability Server 14.0 SP2 installed.
This fix should be installed on computers with Scalability Server 14.0 SP2 installed.
Feedback
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