Cannot copy the text from a selected item in a select box in Service Catalog 17.1 and later.

Article Id: 130234

Status: Published

Updated On: 03-04-2019 14:22

Products:

CA Service Catalog , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

In 14.1 we were able to copy the text from a selected item in a select box. Customer was able to select the text and then copy this text.

However, in 17.1, we are not able to select and then copy the text from an selected item in a select box. We are able to select and then copy the text from a text box.

Cause:

This is caused by the techstack used

Environment:

Service Catalog 17.1 and later

Resolution:

The change is due to the techstack used, previously it used to be a disabled text box in the DOM and now its a DIV based implementation, and this causes the issue to occur. There is no available workaround for this issue.