Cannot copy the text from a selected item in a select box in Service Catalog 17.1 and later.
Article ID: 130234
Updated On:
Products
CA Service Catalog
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
In 14.1 we were able to copy the text from a selected item in a select box. Customer was able to select the text and then copy this text.
However, in 17.1, we are not able to select and then copy the text from an selected item in a select box. We are able to select and then copy the text from a text box.
However, in 17.1, we are not able to select and then copy the text from an selected item in a select box. We are able to select and then copy the text from a text box.
Cause
This is caused by the techstack used
Environment
Service Catalog 17.1 and later
Resolution
The change is due to the techstack used, previously it used to be a disabled text box in the DOM and now its a DIV based implementation, and this causes the issue to occur. There is no available workaround for this issue.
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