ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Error:"com.ddtek.jdbc.openaccess.OpenAccessDriver cannot be found by" When Creating a Data Adapter for Service Desk in JasperStudio


Article ID: 130232


Updated On:


CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


The following error appears in JasperSoft Studio when creating a Data Adapter to connect to Service Desk Manager object layer:

net.sf.jasperreports.engine.JRRuntimeException: java.lang.ClassNotFoundException: com.ddtek.jdbc.openaccess.OpenAccessDriver cannot be found by



The data adapter cannot find the library needed to establish the connection to SDM object layer


JasperSoft Studio 6.XX
Service Desk Manager (SDM) 14.1 and later


The driver classpath has not been set to find the oajc.jar. Refer to step 6 in the following document to set the driver classpath:

How to configure Jasper Studio for editing existing reports and creating new reports for CA Service Desk Manager data on Jasper Server.