Business service is not displayed.

book

Article ID: 130219

calendar_today

Updated On:

Products

APP PERF MANAGEMENT CA Application Performance Management Agent (APM / Wily / Introscope) CUSTOMER EXPERIENCE MANAGER INTROSCOPE

Issue/Introduction



Q1: With TIM monitoring in progress, from the top of Workstation About timing when service becomes invisible. For example, for a certain period of time, If do not have access to it, it will automatically disappear.
Q2: Create multiple business services with different names in EM of the same host, Business transactions with exactly the same conditions within each business service How do I behave when I register?

Environment

APM CEM 10.x

Resolution

A1) In the case of TIM, it is not recognized until EM transaction occurs after restarting EM. (This time it occurred triggered by EM restart, it seems that the transaction did not appear for several days, so it was not displayed until mounting.)
A2) Even if you create multiple business services with different names in EM of the same host, there is one effective business service. If business transactions with exactly the same conditions are included, one of the business services will be in effect. If the business service once activated has another business service enabled at the next opportunity, that first business service will be greyed out. Multiple business services will not be activated.