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Unable to Edit Excel/Word Doc for SharePoint Application


Article ID: 130158


Updated On:


CA Single Sign On Secure Proxy Server (SiteMinder) CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On


After successful login, while navigating to the SharePoint application in Google Chrome, we are able to open the Excel/Word doc, but upon attempting to edit the document we are presented with a login screen.  As the user is authenticated and has a valid session, we are expecting the request to succeed without being challenged for credentials.


Office applications are only capable of retrieving persistent cookies stored in IE's cookie location.  If browsers store their persistent cookies elsewhere, the Office apps may not be able to retrieve the cookie, resulting in an unexpected challenge for authentication.


Release: MSPJBO99000-12.52-Single Sign-On-Agent for JBoss-for MSP


Only the IE browser has been certified for SharePoint Agent Office Client Integration.