How to send short host name when creating ticket
Article ID: 130105
Updated On: 10-10-2023
Products
CA Service Operations Insight (SOI)
Issue/Introduction
When creating ticket the $[Host Name] runtime parameter is used in ticket action but it sends the FQDN instead of the short name. How to send the short host name in ticket property?
Environment
CA Service Operations Insight - CA SOI 4.x
Resolution
The default translation of the $[Host Name] runtime parameter uses the FQDN. You can change the translation to consistently return the short name.
Follow these steps:
1. Locate and open the following file on the SA Manager Server:
2. Add the following parameter:
In the above example, the last additional parameter was 26, so we set this as 27. So, please check this config file and update accordingly
Note: The example assumes that the prior last additional java active parameter was parameter #10. Add parameters with the appropriate sequence number. If you don't add the correct sequence number then the parameter won't work.
3. Save the file.
4. Restart the "CA SOI Application Server" service.
Follow these steps:
1. Locate and open the following file on the SA Manager Server:
- \SOI\jsw\conf\soi-manager.conf
- Locate the section "wrapper.java.additional."
- Each of these java additional parameter has a number at the end and those numbers are sequential.
2. Add the following parameter:
- wrapper.java.additional.21=-DEA_USE_SHORT_HOSTNAME=1
In the above example, the last additional parameter was 26, so we set this as 27. So, please check this config file and update accordingly
Note: The example assumes that the prior last additional java active parameter was parameter #10. Add parameters with the appropriate sequence number. If you don't add the correct sequence number then the parameter won't work.
3. Save the file.
4. Restart the "CA SOI Application Server" service.
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