Failed to send set_hub to spooler (communication error)

Products

• DX Infrastructure Management
• NIMSOFT PROBES

Issue/Introduction

Spooler will not start up and robot is not connecting to hub any longer. Getting the following in the Windows event viewer:

Found this in the Event log: 
Faulting application name: controller.exe, version: 0.0.0.0, time stamp: 0x5ac8a095 
Faulting module name: NIM_SHARED.dll, version: 0.0.0.0, time stamp: 0x5ac89db1 
Exception code: 0xc0000005 
Fault offset: 0x00000000000211e7 
Faulting process id: 0x604 
Faulting application start time: 0x01d4dbf53494246e 
Faulting application path: C:\Program Files\Nimsoft\robot\controller.exe 
Faulting module path: C:\Program Files\Nimsoft\robot\NIM_SHARED.dll 
Report Id: ad274b63-48fd-11e9-80ea-0050569c4af0 
Faulting package full name: 
Faulting package-relative application ID:

Environment

Release:
Component: UIMRBT

Resolution

- Stop the robot watcher service
- Make a backup copy of the nimsoft directory
- remove nimsoft from the machine
- reinstall the robot and any needed probes
- reapply saved off .cfg files to needed probes
- start up robot watcher