IDM EXCHANGE 2016 AGENT FAILS

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Article ID: 130060

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal

Issue/Introduction

Using Identity Manager Provisioning Server Agent to create an Exchange endpoint fails. The following error appears in the  Exec.out.timestamp.txt"

[Error] Message=Error while running E2K7PS.DLL for MailboxAdd: Invalid pointer ReturnCode=0

Cause


There may be a problem with the registry settings for this dll. 
 

Environment

Identity Manager Provisioning Server Agent for Exchange
Exchange

Resolution


Please execute the following commands from a command prompt on the target AD server: 


1. 
cd X:\Program Files (x86)\CA\Identity Manager\Provisioning Agent for Microsoft Exchange x64\bin 

2. 
regasm /u "X:\Program Files (x86)\CA\Identity Manager\Provisioning Agent for Microsoft Exchange x64\bin\E2K7PS.dll" 

3. 
regasm /codebase "C:\Program Files (x86)\CA\Identity Manager\Provisioning Agent for Microsoft Exchange x64\bin\E2K7PS.dll"