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spel_srvr dies and starts repeatedly

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Article ID: 130041

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Updated On:

Products

CA Service Desk Manager CA Service Management - Service Desk Manager

Issue/Introduction

The spel_srvr dies and restarts automatically for no particular reason. 

The messages in the stdlog show a frequency of spel_srvr dying similar to the following: 

01/23 07:45:50.98 SDM171APP1 pdm_d_mgr 1852 ERROR daemon_obj.c 1990 Daemon spel_srvr died: restarting 
01/23 07:47:33.42 SDM171APP1 pdm_d_mgr 1852 ERROR daemon_obj.c 1990 Daemon spel_srvr died: restarting 
01/23 07:50:12.73 SDM171APP1 pdm_d_mgr 1852 ERROR daemon_obj.c 1990 Daemon spel_srvr died: restarting 
01/23 07:50:15.39 SDM171APP1 pdm_d_mgr 1852 ERROR daemon_obj.c 1990 Daemon spel_srvr died: restarting 
01/23 07:50:28.95 SDM171APP1 pdm_d_mgr 1852 ERROR daemon_obj.c 1990 Daemon spel_srvr died: restarting 
01/23 07:51:58.89 SDM171APP1 pdm_d_mgr 1852 ERROR daemon_obj.c 1990 Daemon spel_srvr died: restarting 
01/23 07:52:12.45 SDM171APP1 pdm_d_mgr 1852 ERROR daemon_obj.c 1990 Daemon spel_srvr died: restarting 
01/23 07:53:42.24 SDM171APP1 pdm_d_mgr 1852 ERROR daemon_obj.c 1990 Daemon spel_srvr died: restarting 
01/23 07:56:12.79 SDM171APP1 pdm_d_mgr 1852 ERROR daemon_obj.c 1990 Daemon spel_srvr died: restarting 
01/23 07:56:15.45 SDM171APP1 pdm_d_mgr 1852 ERROR daemon_obj.c 1990 Daemon spel_srvr died: restarting .

Environment

CA Service Desk Manager 14.1.05
CA Service Desk Manager 17.1

Note: In earlier versions, a patch containing the fix to problem USRD 2726 is a prerequisite to following the Resolution.

Cause

Please see the Cause section of knowledge article below.  Problem may present if the given server has a dual NIC configuration

Resolution

Please see the Resolution section of knowledge article KB000107072 described below:

bpvirtdb_srvr shutdown and restart repeatedly
https://knowledge.broadcom.com/external/article?articleId=107072