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Cannot mount some of the Clarity PPM ISO upgrade images
Article ID: 130033
Updated On:
Products
Clarity PPM SaaS
Clarity PPM On Premise
Issue/Introduction
Two of the Clarity PPM ISOs (DVD500000000002450.iso and DVD500000000002460.iso) generate the below error when attempting to mount. These files are needed to upgrade Clarity:
mount: wrong fs type, bad option, bad superblock on /dev/loop2,
missing codepage or helper program, or other error
In some cases useful info is found in syslog - try
dmesg | tail or so
Looking in the "dmesg" the below error is triggered for each:
ISOFS: Unable to identify CD-ROM format.
mount: wrong fs type, bad option, bad superblock on /dev/loop2,
missing codepage or helper program, or other error
In some cases useful info is found in syslog - try
dmesg | tail or so
Looking in the "dmesg" the below error is triggered for each:
ISOFS: Unable to identify CD-ROM format.
Environment
Release:
Component: PPMENV
Component: PPMENV
Resolution
Remove -t iso9660 from the command being used to mount the files that generate the errors. Two examples of commands that have worked for the above ISOs
sudo mount -o loop=/dev/loop2 DVD500000000002450.iso /opt/app/clarity/software/15_6/2450
sudo mount -o ro,loop,dev DVD500000000002460.iso /opt/app/clarity/software/15_6/2460
sudo mount -o loop=/dev/loop2 DVD500000000002450.iso /opt/app/clarity/software/15_6/2450
sudo mount -o ro,loop,dev DVD500000000002460.iso /opt/app/clarity/software/15_6/2460
Additional Information
See KB000036868 - How to install directly from an ISO image as an alternative to burning to DVD first
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