Cannot mount some of the Clarity PPM ISO upgrade images

Article Id: 130033

Status: Published

Updated On: 26-03-2019 07:43

Products:

CLARITY PPM FOR ITG , Clarity PPM On Premise , CLARITY PPM FEDERAL , Clarity PPM SaaS , Clarity PPM SaaS - Application , Clarity PPM SaaS - Application , Clarity PPM On Premise

Issue/Introduction:

Two of the Clarity PPM ISOs (DVD500000000002450.iso and DVD500000000002460.iso) generate the below error when attempting to mount. These files are needed to upgrade Clarity:

mount: wrong fs type, bad option, bad superblock on /dev/loop2,
missing codepage or helper program, or other error
In some cases useful info is found in syslog - try
dmesg | tail or so

Looking in the "dmesg" the below error is triggered for each:

ISOFS: Unable to identify CD-ROM format.

Environment:

Release:
Component: PPMENV

Resolution:

Remove -t iso9660 from the command being used to mount the files that generate the errors. Two examples of commands that have worked for the above ISOs

sudo mount -o loop=/dev/loop2 DVD500000000002450.iso /opt/app/clarity/software/15_6/2450
sudo mount -o ro,loop,dev DVD500000000002460.iso /opt/app/clarity/software/15_6/2460

Additional Information:

See KB000036868 - How to install directly from an ISO image as an alternative to burning to DVD first