Unable to get data from vCenter 6.7

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Article ID: 130005

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

vmware probe stopped working after vCenter is upgraded from 6.5 to 6.7
The probe was working before vCenter was upgraded.

Error in vmware probe log : 

(12) login failed, VMWare API is unavailable: 
Exception caught trying to invoke method RetrieveServiceContent; nested exception is: 
javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake 

Cause

Older version of vmware probe is not compatible with vCenter 6.7.


 

Environment

vmware probe 6.87
vCenter 6.7

Resolution

Upgrade to vmware probe 7.14 which is compatible with vCenter 6.7.

Note :
vmware probe 7.14 fails to connect to vCenter 6.7 when java_jre package (in the robot) is 1.7x
Deploy java_jre package 1.80 or newer.
https://comm.support.ca.com/kb/vmware-probe-714-fails-to-connect-esxi-67/kb000131029

Additional Information

vmware probe Revision history available at
https://docops.ca.com/ca-unified-infrastructure-management-probes/ga/en/alphabetical-probe-articles/vmware-vmware-monitoring/vmware-vmware-monitoring-release-notes#vmware(VMwareMonitoring)ReleaseNotes-RevisionHistory