No new alarms displayed

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Article ID: 130004

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

No new alarms are displayed in USM (UMP) or Infrastructure Manager Alarm Window.
alarm_routing_service queue in the primary hub is queued up.

 

Cause

alarm_routing_service component is hanging or freezing.

Environment

UIM 8.5.1

Resolution

1. Deactivate trellis probe in the primary hub.
2. Activate trellis probe in the primary hub.
 

Additional Information

trellis probe documentation is available here.
https://docops.ca.com/ca-unified-infrastructure-management-probes/ga/en/alphabetical-probe-articles/trellis-trellis-application-container