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Article ID: 130004
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Products
DX Infrastructure Management
NIMSOFT PROBES
Issue/Introduction
No new alarms are displayed in USM (UMP) or Infrastructure Manager Alarm Window.
alarm_routing_service queue in the primary hub is queued up.
Cause
alarm_routing_service component is hanging or freezing.
Resolution
1. Deactivate trellis probe in the primary hub.
2. Activate trellis probe in the primary hub.