No new alarms displayed
Article ID: 130004
Updated On:
Products
DX Infrastructure Management
NIMSOFT PROBES
Issue/Introduction
No new alarms are displayed in USM (UMP) or Infrastructure Manager Alarm Window.
alarm_routing_service queue in the primary hub is queued up.
alarm_routing_service queue in the primary hub is queued up.
Cause
alarm_routing_service component is hanging or freezing.
Environment
UIM 8.5.1
Resolution
1. Deactivate trellis probe in the primary hub.
2. Activate trellis probe in the primary hub.
2. Activate trellis probe in the primary hub.
Additional Information
trellis probe documentation is available here.
https://docops.ca.com/ca-unified-infrastructure-management-probes/ga/en/alphabetical-probe-articles/trellis-trellis-application-container
https://docops.ca.com/ca-unified-infrastructure-management-probes/ga/en/alphabetical-probe-articles/trellis-trellis-application-container
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