No new alarms displayed

Article Id: 130004
Status: Published
Updated On: 26-03-2019 00:14
Products:
DX Infrastructure Management , NIMSOFT PROBES
Issue/Introduction:

No new alarms are displayed in USM (UMP) or Infrastructure Manager Alarm Window.
alarm_routing_service queue in the primary hub is queued up.

 

Cause:

alarm_routing_service component is hanging or freezing.

Environment:

UIM 8.5.1

Resolution:

1. Deactivate trellis probe in the primary hub.
2. Activate trellis probe in the primary hub.
 

Additional Information:

trellis probe documentation is available here.
https://docops.ca.com/ca-unified-infrastructure-management-probes/ga/en/alphabetical-probe-articles/trellis-trellis-application-container