Clarity PPM: API-1011 Error When Adding a Resource as Task Owner

Article Id: 129989

Status: Published

Updated On: 30-04-2019 07:38

Products:

CLARITY PPM FOR ITG , Clarity PPM On Premise , CLARITY PPM FEDERAL , Clarity PPM SaaS , Clarity PPM SaaS - Application , Clarity PPM SaaS - Application , Clarity PPM On Premise

Issue/Introduction:

After upgrading to version 15.6, the New UX displays the error when adding a resource as the Owner of a Task:

API-1011: The given offset 'XXXX' is invalid. Must be a whole positive number and less than total number of records.
consistently reproduced or is it intermittent?

The search results will also not display.

Cause:

The user browser cache is outdated.

Environment:

Release:
Component: ODPRD

Resolution:

Proceed to clear the user browser cache.

Additional Information:

Please reference article:
https://comm.support.ca.com/kb/new-ux-roles-do-not-show-in-the-ppm-staffing-investment-to-resources-or-requests-portlets/kb000093653

This was reported as DE43615 and is fixed in 15.5.1 and 15.5.0.1 (Patch 1)