Clarity PPM: API-1011 Error When Adding a Resource as Task Owner

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Article ID: 129989

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

After upgrading to version 15.6, the New UX displays the error when adding a resource as the Owner of a Task:

API-1011: The given offset 'XXXX' is invalid. Must be a whole positive number and less than total number of records. 
consistently reproduced or is it intermittent? 

The search results will also not display.
 

Cause

The user browser cache is outdated.
 

Environment

Release:
Component: ODPRD

Resolution

Proceed to clear the user browser cache.


 

Additional Information

Please reference article:
https://comm.support.ca.com/kb/new-ux-roles-do-not-show-in-the-ppm-staffing-investment-to-resources-or-requests-portlets/kb000093653 

This was reported as DE43615 and is fixed in 15.5.1 and 15.5.0.1 (Patch 1)