Clarity PPM: API-1011 Error When Adding a Resource as Task Owner
Article ID: 129989
Updated On:
Products
CLARITY PPM FOR ITG
CLARITY PPM FEDERAL
Clarity PPM SaaS
Clarity PPM On Premise
Issue/Introduction
After upgrading to version 15.6, the New UX displays the error when adding a resource as the Owner of a Task:
API-1011: The given offset 'XXXX' is invalid. Must be a whole positive number and less than total number of records.
consistently reproduced or is it intermittent?
The search results will also not display.
API-1011: The given offset 'XXXX' is invalid. Must be a whole positive number and less than total number of records.
consistently reproduced or is it intermittent?
The search results will also not display.
Cause
The user browser cache is outdated.
Environment
Release:
Component: ODPRD
Component: ODPRD
Resolution
Proceed to clear the user browser cache.
Additional Information
Please reference article:
https://comm.support.ca.com/kb/new-ux-roles-do-not-show-in-the-ppm-staffing-investment-to-resources-or-requests-portlets/kb000093653
This was reported as DE43615 and is fixed in 15.5.1 and 15.5.0.1 (Patch 1)
https://comm.support.ca.com/kb/new-ux-roles-do-not-show-in-the-ppm-staffing-investment-to-resources-or-requests-portlets/kb000093653
This was reported as DE43615 and is fixed in 15.5.1 and 15.5.0.1 (Patch 1)
Feedback
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