API-1011 Error When Adding a Resource as Task Owner

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Article ID: 129989

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

After upgrading to version 15.6, the New UX displays the error when adding a resource as the Owner of a Task:

API-1011: The given offset 'XXXX' is invalid. Must be a whole positive number and less than total number of records. 

The search results will also not display.

Cause

The user browser cache is outdated.
 

Environment

Release: All
Component: Clarity Project Management

Resolution

Clear the user browser cache.

Additional Information

Reference article: New UX: Roles do not show in the PPM Staffing Investment to Resources or Requests Portlets - This was reported as DE43615 and is fixed in 15.5.1 and 15.5.0.1 (Patch 1)