Custom search doesn't return some assets

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Article ID: 129985

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



I changed the families for some assets. After changing the families, the assets are no longer being returned from a search.
 

Environment

Release:
Component: ARGIS

Resolution

When searches are created, the families that are to be returned, need to be selected. If the family the asset was changed to was not included in the original search, the assets will not be returned.
The families can not be changed after initially choosing them.
Create a new search and include the family of the assets to be returned.