You have to change the LDAP authentication to SSL, changing the port does not work
You have your Clarity bind to Active Directory (LDAP port 389) and you need to change this configuration to Active Directory over SSL (DLAPS port 636, LDS, LDAP SSL).
To start with, you have to have a certificate that will be given to you that must be generated from the LDAP SSL server and with this certificate, you will have to load it on the server where the Clarity CSA server, only then you will be enabled to change the configuration under the CSA.
Here are the steps, that will go with an Example to help us:
1.- Under where the Java is installed in the bin directory you will install the certificate:
keytool -import -keystore cacerts -alas <adcert> -file <certificate.cer> -keyalg RSA -trustcacerts -storepass changeit
2.- Log in the Clarity CSA and in the Serer name, in the Security TAB you will need to change under the LDAP Server, the URL syntax:
Change this to
URL ldaps ://LDAP_server_name:636
Please press the [Save], to save all the configuration.
3.- Plese recycle the Clarity services in order to take action.
> Open a CMD
> Service stop start all