12.1 Web Viewer - Java 8 update then error: "The webpage cannot be found; HTTP 404"
Article ID: 129972
CA Output Management Web Viewer
After upgrading java from V6 to V8 on WAS application server V126.96.36.199 with Web Viewer application Build 191, when we open the Web Viewer URL we get below error: "The webpage cannot be found; HTTP 404"
Release: Component: WBVLUW
000100929 - Any issue with CA-Web Viewer and JDK 1.8? - Tech Doc helped resolve issue. Customer opened a case with IBM, and IBM found user.dir has no value in the logs: user.dir = . The explanation was: JAVA8 enforces a valid user.dir while JAVA6 not. Correcting this was the ultimate resolution.
This was not a Web Viewer problem. It turned out to be a USS, Java 8, WebSphere environment configuration issue, meaning it would affect any web application trying to run in that environment.