12.1 Web Viewer - Java 8 update then error: "The webpage cannot be found; HTTP 404"


Article ID: 129972


Updated On:


CA Output Management Web Viewer


After upgrading java from V6 to V8 on WAS application server V8.5.5.13 with Web Viewer application Build 191, when we open the Web Viewer URL we get below error: "The webpage cannot be found; HTTP 404"


Component: WBVLUW


000100929 - Any issue with CA-Web Viewer and JDK 1.8? - Tech Doc helped resolve issue. Customer opened a case with IBM, and IBM found user.dir has no value in the logs: user.dir = . The explanation was: JAVA8 enforces a valid user.dir while JAVA6 not. Correcting this was the ultimate resolution.

Additional Information

This was not a Web Viewer problem. It turned out to be a USS, Java 8, WebSphere environment configuration issue, meaning it would affect any web application trying to run in that environment.