CA OM Web Viewer 12.1 Help Link Not Working

Products

• CA Output Management Document Viewer
• CA Output Management Web Viewer

Issue/Introduction

There is a problem with CA OM Web Viewer help panel not working, when selectin that option a new browser windows pop up but is blank. https://mainframei.manulife.com:8443/CAOMWebViewer12/popupHelp.jsf?loc=default Build 179

Cause

The Chrome and Firefox browsers are not supported for CA OM Web Viewre

Environment

IE 11
Chrome
Firefox

Resolution

Use IE 11. That is the only currently supported browser.