"list_publishable failed in backend" when opening Web Screen Painter

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Article ID: 129942

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

When launching Web screen painter, the following error is returned:
 
list_publishable failed in backend: do you want pdm_publish to start CA service desk manager in this standby server and perform fail-over(Y/N)?
 
The above was reported to occur after applying 14.1.05.01 (roll-up patch #1, RU1).

Cause

The Tomcat port is not included in the web screen painter URL.

Environment

CA Service Desk Manager

Resolution

Ensure that the value of NX_WSP_CGI_URL in the NX.env files of the servers includes the Tomcat port.

For example, 

@NX_WSP_CGI_URL=http://SDMAASB1:8080/CAisd/pdmweb.exe

For the new value to persist after a pdm_configure, be sure that the same statement in the NX.env_nt.tpl is updated.

Instead of editing the NX.env file directly, it is recommended to use the following commands on each server in the environment, after replacing SDMAASB1 with the hostname of the server and if necessary, replacing the port 8080 with the actual Tomcat port:

pdm_options_mgr -c -s WSP_CGI_URL -a pdm_option.inst -v http://SDMAASB1:8080/CAisd/pdmweb.exe 

pdm_options_mgr -c -s WSP_CGI_URL -a pdm_option.inst -v http://SDMAASB1:8080/CAisd/pdmweb.exe -t

Additional Information

Other related knowlege articles:

1. WSP not starting

2. After changing the value of 'web_cgi_url' in the Options Manager for the notifications, Web Screen Painter (WSP) doesn't working any more. Is there a way to use an alternate "web_cgi_url" for WSP?