ESM not monitoring Production Edge (AWS) Node

Products

• STARTER PACK-7
• CA Rapid App Security
• CA API Gateway

Issue/Introduction

Following our upgrade from 9.2 to 9.3 (only) one of our Production Edge nodes is not being monitored via ESM. ESM can determine whether the gateway is up or not (the traffic lights) but none of the other metrics are being monitored (Operating, log files, disk, cpu, etc). All 4 Edge nodes were upgraded but this is only an issue with one of the nodes (P348APIGW3002). Will try and upload an image, if possible.

Environment

Release:
Component: APIESM

Resolution

Problematic node has 2 certs installed for ESM, remove the one that’s not applicable resolve the problem