How to monitor event logs using rsp and send alarms from events to Service Now

Products

• DX Infrastructure Management
• NIMSOFT PROBES

Issue/Introduction

Customers may need to generate alarms based on events being monitored by the rsp probe, and generate tickets in Service Now (via the sngtw probe).

Environment

- UIM 8.5.1
- sngtw v2.22

Resolution

Alarms can be sent via the sngtw to open tickets in Service Now using the assignment rule for the rsp alarms - alarms will be assigned to the user configured within sngtw.

Alarm messages can be created in the rsp alarm configuration using one or more of the following event variables for the event alarm messages:

◾$profile
◾$event_desc
◾$event_source
◾$event_code
◾$event_category
◾$event_logtype
◾$event_severity
◾$event_user
◾$event_computer

Press the $ and the drop down will display.

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The alarm must be assigned to the Service Now user to get automatically assigned.