Customers may need to generate alarms based on events being monitored by the rsp probe, and generate tickets in Service Now (via the sngtw probe).

- UIM 8.5.1
- sngtw v2.22

Alarms can be sent via the sngtw to open tickets in Service Now using the assignment rule for the rsp alarms - alarms will be assigned to the user configured within sngtw.

Alarm messages can be created in the rsp alarm configuration using one or more of the following event variables for the event alarm messages:

◾$profile
◾$event_desc
◾$event_source
◾$event_code
◾$event_category
◾$event_logtype
◾$event_severity
◾$event_user
◾$event_computer

Press the $ and the drop down will display.

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