This document provides some tips on troubleshooting process stuck/hung issues as well as links to KBs on known causes.
Release: All Supported Releases
Component: Clarity Process Management
Review of the bg-ca.logs / bg-system.logs can assist in determining a root cause / fix. Additionally, enabling process debugging (see KB :Process debugging - Enabling for Troubleshooting) may help further in troubleshooting.
If an error is found in the logs, searching our knowledgebase on that error may help in determining the root cause / fix needed.
Error message: [CA Clarity][SQLServer JDBC Driver][SQLServer]Transaction (Process ID 65) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction.
Check for processes in 'Aborting' status (Administration > Data Administration > Processes). If processes are stuck in aborting status, see Aborting / Aborted Status issues section above.
The below details can aid support in troubleshooting stuck process issues: