Pasting text in description in service option limit 1010 char error
Article ID: 129880
Updated On:
Products
CA Service Catalog
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
When pasting a text in the description of a service option there is an error shown:
"The description text, including formatting tags, must be 1010 characters or less".
If we try to write the same text manually than it works fine.
As you can understand a copy&paste of such a long text should be working.
Typing such a text would be difficult, right?
"The description text, including formatting tags, must be 1010 characters or less".
If we try to write the same text manually than it works fine.
As you can understand a copy&paste of such a long text should be working.
Typing such a text would be difficult, right?
Environment
Windows
With repro scenario on an SC r14.1.5.01, r14.1.5.02, r17.1 and r17.2
With repro scenario on an SC r14.1.5.01, r14.1.5.02, r17.1 and r17.2
Cause
N/A
Resolution
Defect DE48311 has been created for this. To be worked on by our Engineering Team.
Depending on the results of the analysis, the solution for this is possibly to be expected as a patch or fix or a future release.
In other words, there is no permanent solution at this time.
The issue is currently being researched.
Additional information will be provided as it becomes available.
Depending on the results of the analysis, the solution for this is possibly to be expected as a patch or fix or a future release.
In other words, there is no permanent solution at this time.
The issue is currently being researched.
Additional information will be provided as it becomes available.
Additional Information
Repro scenario on an SC r14.1.5.01, r14.1.5.02, r17.1 and r17.2
Reproduce:
Use the below '>1010 character' text to test with in the various description fields.
abcdefgh10abcdefgh20abcdefgh30abcdefgh40abcdefgh50abcdefgh60abcdefgh70abcdefgh80abcdefgh90abcdefg100abcdefgh10abcdefgh20abcdefgh30abcdefgh40abcdefgh50abcdefgh60abcdefgh70abcdefgh80abcdefgh90abcdefg200abcdefgh10abcdefgh20abcdefgh30abcdefgh40abcdefgh50abcdefgh60abcdefgh70abcdefgh80abcdefgh90abcdefg300abcdefgh10abcdefgh20abcdefgh30abcdefgh40abcdefgh50abcdefgh60abcdefgh70abcdefgh80abcdefgh90abcdefg400abcdefgh10abcdefgh20abcdefgh30abcdefgh40abcdefgh50abcdefgh60abcdefgh70abcdefgh80abcdefgh90abcdefg500abcdefgh10abcdefgh20abcdefgh30abcdefgh40abcdefgh50abcdefgh60abcdefgh70abcdefgh80abcdefgh90abcdefg600abcdefgh10abcdefgh20abcdefgh30abcdefgh40abcdefgh50abcdefgh60abcdefgh70abcdefgh80abcdefgh90abcdefg700abcdefgh10abcdefgh20abcdefgh30abcdefgh40abcdefgh50abcdefgh60abcdefgh70abcdefgh80abcdefgh90abcdefg800abcdefgh10abcdefgh20abcdefgh30abcdefgh40abcdefgh50abcdefgh60abcdefgh70abcdefgh80abcdefgh90abcdefg900abcdefgh10abcdefgh20abcdefgh30abcdefgh40abcdefgh50abcdefgh60abcdefgh70abcdefgh80abcdefgh90abcdef1000abcdefgh10abcdefgh20
1. Login to the SC-UI.
2. Open Catalog/Offerings.
3. Open an offering (in SC/Catalog/Offerings).
4. Paste the above text in the Description of that offering and can save properly.
5. Save this:
>> error text about 512 character limit.
6. Open the 'Definition' tab of the offering
7. Paste the above text in the Description of that offering and can save properly.
8. Save this:
>> error text about 1010 character limit.
Reproduce:
Use the below '>1010 character' text to test with in the various description fields.
abcdefgh10abcdefgh20abcdefgh30abcdefgh40abcdefgh50abcdefgh60abcdefgh70abcdefgh80abcdefgh90abcdefg100abcdefgh10abcdefgh20abcdefgh30abcdefgh40abcdefgh50abcdefgh60abcdefgh70abcdefgh80abcdefgh90abcdefg200abcdefgh10abcdefgh20abcdefgh30abcdefgh40abcdefgh50abcdefgh60abcdefgh70abcdefgh80abcdefgh90abcdefg300abcdefgh10abcdefgh20abcdefgh30abcdefgh40abcdefgh50abcdefgh60abcdefgh70abcdefgh80abcdefgh90abcdefg400abcdefgh10abcdefgh20abcdefgh30abcdefgh40abcdefgh50abcdefgh60abcdefgh70abcdefgh80abcdefgh90abcdefg500abcdefgh10abcdefgh20abcdefgh30abcdefgh40abcdefgh50abcdefgh60abcdefgh70abcdefgh80abcdefgh90abcdefg600abcdefgh10abcdefgh20abcdefgh30abcdefgh40abcdefgh50abcdefgh60abcdefgh70abcdefgh80abcdefgh90abcdefg700abcdefgh10abcdefgh20abcdefgh30abcdefgh40abcdefgh50abcdefgh60abcdefgh70abcdefgh80abcdefgh90abcdefg800abcdefgh10abcdefgh20abcdefgh30abcdefgh40abcdefgh50abcdefgh60abcdefgh70abcdefgh80abcdefgh90abcdefg900abcdefgh10abcdefgh20abcdefgh30abcdefgh40abcdefgh50abcdefgh60abcdefgh70abcdefgh80abcdefgh90abcdef1000abcdefgh10abcdefgh20
1. Login to the SC-UI.
2. Open Catalog/Offerings.
3. Open an offering (in SC/Catalog/Offerings).
4. Paste the above text in the Description of that offering and can save properly.
5. Save this:
>> error text about 512 character limit.
6. Open the 'Definition' tab of the offering
7. Paste the above text in the Description of that offering and can save properly.
8. Save this:
>> error text about 1010 character limit.
Feedback
Yes
No
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