Pasting text in description in service option limit 1010 char error

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Article ID: 129880

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Updated On:

Products

CA Service Catalog CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

When pasting a text in the description of a service option there is an error shown:
"The description text, including formatting tags, must be 1010 characters or less".
If we try to write the same text manually than it works fine.
As you can understand a copy&paste of such a long text should be working.
Typing such a text would be difficult, right?

Cause

N/A

Environment

Windows
With repro scenario on an SC r14.1.5.01, r14.1.5.02, r17.1 and r17.2

Resolution

Defect DE48311 has been created for this. To be worked on by our Engineering Team.
Depending on the results of the analysis, the solution for this is possibly to be expected as a patch or fix or a future release.
In other words, there is no permanent solution at this time.
The issue is currently being researched.
Additional information will be provided as it becomes available. 

Additional Information

Repro scenario on an SC r14.1.5.01, r14.1.5.02, r17.1 and r17.2

Reproduce:
Use the below '>1010 character' text to test with in the various description fields.
abcdefgh10abcdefgh20abcdefgh30abcdefgh40abcdefgh50abcdefgh60abcdefgh70abcdefgh80abcdefgh90abcdefg100abcdefgh10abcdefgh20abcdefgh30abcdefgh40abcdefgh50abcdefgh60abcdefgh70abcdefgh80abcdefgh90abcdefg200abcdefgh10abcdefgh20abcdefgh30abcdefgh40abcdefgh50abcdefgh60abcdefgh70abcdefgh80abcdefgh90abcdefg300abcdefgh10abcdefgh20abcdefgh30abcdefgh40abcdefgh50abcdefgh60abcdefgh70abcdefgh80abcdefgh90abcdefg400abcdefgh10abcdefgh20abcdefgh30abcdefgh40abcdefgh50abcdefgh60abcdefgh70abcdefgh80abcdefgh90abcdefg500abcdefgh10abcdefgh20abcdefgh30abcdefgh40abcdefgh50abcdefgh60abcdefgh70abcdefgh80abcdefgh90abcdefg600abcdefgh10abcdefgh20abcdefgh30abcdefgh40abcdefgh50abcdefgh60abcdefgh70abcdefgh80abcdefgh90abcdefg700abcdefgh10abcdefgh20abcdefgh30abcdefgh40abcdefgh50abcdefgh60abcdefgh70abcdefgh80abcdefgh90abcdefg800abcdefgh10abcdefgh20abcdefgh30abcdefgh40abcdefgh50abcdefgh60abcdefgh70abcdefgh80abcdefgh90abcdefg900abcdefgh10abcdefgh20abcdefgh30abcdefgh40abcdefgh50abcdefgh60abcdefgh70abcdefgh80abcdefgh90abcdef1000abcdefgh10abcdefgh20

1. Login to the SC-UI.
2. Open Catalog/Offerings.
3. Open an offering (in SC/Catalog/Offerings).
4. Paste the above text in the Description of that offering and can save properly.
5. Save this:
>> error text about 512 character limit.

6. Open the 'Definition' tab of the offering
7. Paste the above text in the Description of that offering and can save properly.
8. Save this:
>> error text about 1010 character limit.