Rally - Browser certificate is not trusted

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Article ID: 129864

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Updated On:

Products

CA Agile Central On Premise (Rally) CA Agile Central SaaS (Rally)

Issue/Introduction

When accessing the Rally website, you may be presented with an error stating that your connection is not private or your connection is not secure.

Chrome may show a message such as:
Your connection is not private
Attackers might be trying to steal your information from rally1.rallydev.com (for example, passwords, messages, or credit cards). Learn more
NET::ERR_CERT_AUTHORITY_INVALID

Firefox may show a message such as:
Your connection is not secure

The owner of rally1.rallydev.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

Cause

This issue is typically caused by a self-signed certificate that is being deployed to end users.
The Rally certificate should appear as follows when examined:

<Please see attached file for image>

User-added image

Environment

Release:
Component: ACSAAS

Resolution

If the certificate appears differently, it will be necessary to contact your IT department to ensure that the certificate is legitimate and if so, have the certificate installed into the trusted store on your computer.

Attachments

1558688570236000129864_sktwi1f5rjvs16fmv.png get_app