Clarity-PPM-Not able to change project to Inactive status - PRJ-07002
Article ID: 129847
Clarity PPM SaaS
Clarity PPM On Premise
Attempt to set two projects to Inactive after setting the financial status to closed.
After a delay below error appears.
"PRJ-07002: Update operation failed."
The project then becomes locked.
This is caused by a process/job/etc that is updating the project. When it is updating, the app locks the process from any other updates. Below error can be seen in log files.
ERROR service.ODFService (<>) processRequest Exception
com.niku.union.odf.exception.ODFException: com.niku.union.service.ServiceException: Service Exception
Caused by: java.sql.SQLException: [CA Clarity][Oracle JDBC Driver][Oracle]ORA-00060: deadlock detected while waiting for resource
Try to update the project later. We are not able to define a time when the project will be available as that depends on what is locking this project