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Clarity PPM: Application Server High Memory/CPU Utilization on Windows OS
Article ID: 129810
Updated On:
Products
Clarity PPM SaaS
Clarity PPM On Premise
Issue/Introduction
What can be done to find out the source of high Memory and/or CPU Utilization spike on a Window OS?
Cause
One or more of the following could be causing the spike.
-Misconfiguration of the JVM settings for one or more Clarity services
-Recently installed software
Environment
Release:
Component: PPMENV
Component: PPMENV
Resolution
Check the Task Manager for the process(es) that are consuming the most CPU.
Is it the Clarity services that are consuming the most CPU?
If not, what process is consuming the most CPU?
After finding out what process/service/pid is causing the spike, proceed to kill it and check if the CPU levels get back to normal levels.
Is it the Clarity services that are consuming the most CPU?
If not, what process is consuming the most CPU?
After finding out what process/service/pid is causing the spike, proceed to kill it and check if the CPU levels get back to normal levels.
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