Clarity PPM: Application Server High Memory/CPU Utilization on Windows OS

Article Id: 129810

Status: Published

Updated On: 23-04-2019 07:23

Products:

CLARITY PPM FOR ITG , Clarity PPM On Premise , CLARITY PPM FEDERAL , Clarity PPM SaaS , Clarity PPM SaaS - Application , Clarity PPM SaaS - Application , Clarity PPM On Premise

Issue/Introduction:

What can be done to find out the source of high Memory and/or CPU Utilization spike on a Window OS?

Cause:

One or more of the following could be causing the spike.
-Misconfiguration of the JVM settings for one or more Clarity services
-Recently installed software

Environment:

Release:
Component: PPMENV

Resolution:

Check the Task Manager for the process(es) that are consuming the most CPU.
Is it the Clarity services that are consuming the most CPU?
If not, what process is consuming the most CPU?

After finding out what process/service/pid is causing the spike, proceed to kill it and check if the CPU levels get back to normal levels.