Cloud platform support for Service Management

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager
• CA Service Catalog
• CA IT Asset Manager
• CA IT Asset Manager Asset Portfolio Management

Issue/Introduction

Amazon Web Services (AWS) / Google Cloud Platform (GCP) / Microsoft Azure Cloud Platforms and CA Service Management supportability

Environment

Service Management 17.x

Resolution

CA Service Management can be deployed in the cloud and it will be supported by Broadcom as long as the underlying platform requirements are met.

Additional Information

Supportability Matrix

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/Release-Information/CA-Service-Management-17-3-Release-Notes/supportability-matrix.html

Server and Hardware Requirements

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/installing/installation-prerequisites/server-and-hardware-requirements.html

Software Requirements

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/installing/installation-prerequisites/software-requirements.html

Database Requirements

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/installing/installation-prerequisites/database-requirements.html