Azure Cloud and Service Desk

Article Id: 129803

Status: Published

Updated On: 20-03-2019 13:26

Products:

SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

Some users would like to place CA Service Desk into Azure Cloud and concern if Service desk would run into some issues. This tech explains Azure Cloud is not certified with Service Desk yet.

Are there any known issues or considerations for placing CA Service Desk into the Azure Cloud?

Environment:

CA Service Desk/CMDB 14.1, 17.1, 17.2 on Windows, Linux/Unix

Resolution:

Currently Azure Cloud is not certified with CA Service Desk. This means, if you place CA Service Desk into Azure Cloud, you could run into some issues
and these issues will be beyond the scope of Support. And if you have to do this, you should do this for a test install first and make sure there are no major issues before doing this for production install.CA