Azure Cloud and Service Desk

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Are there any known issues or considerations for placing CA Service Desk into the Azure Cloud?

Environment

CA Service Desk 14.1 and 17.x

All Supported Operating Systems

Resolution

Currently, Azure Cloud is not certified or supported with CA Service Desk.

This means if you place CA Service Desk into Azure Cloud, you could run into issues and these issues will be beyond the scope of Support.

If you do decide to proceed, you should test thoroughly to ensure that there are no major issues.