Azure Cloud and Service Desk
Article ID: 129803
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Some users would like to place CA Service Desk into Azure Cloud and concern if Service desk would run into some issues. This tech explains Azure Cloud is not certified with Service Desk yet.
Are there any known issues or considerations for placing CA Service Desk into the Azure Cloud?
Are there any known issues or considerations for placing CA Service Desk into the Azure Cloud?
Environment
CA Service Desk/CMDB 14.1, 17.1, 17.2 on Windows, Linux/Unix
Resolution
Currently Azure Cloud is not certified with CA Service Desk. This means, if you place CA Service Desk into Azure Cloud, you could run into some issues
and these issues will be beyond the scope of Support. And if you have to do this, you should do this for a test install first and make sure there are no major issues before doing this for production install.CA
and these issues will be beyond the scope of Support. And if you have to do this, you should do this for a test install first and make sure there are no major issues before doing this for production install.CA
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