WSP on standalone server

Article Id: 129800

Status: Published

Updated On: 20-03-2019 13:08

Products:

SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

Online doc
https://docops.ca.com/ca-service-management/17-1/en/installing/installing-ca-service-management/installing-web-screen-painter
has some description "We recommend to install the Web screen Painter on a different server than that of the CA Service Desk Manager" and this could
make some users think that WSP can be installed on a standalone machine. This tech doc makes clear that WSP has to be installed on some Service Desk server.

Can Web Screen Painter install on a standalone machine? Like a laptop or Windows 7 machine.

Environment:

Service Desk/CMDB 14.1, 17.1, 17.2 on Windows and Linux/Unix

Resolution:

Currently this is not possible. For Conventional Configuration, WSP should be on either primary or secondary server; for Advanced availability , it should be on the background server.