Jaspersoft report export is failed for importing into different environment

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Exporting both custom and OOTB reports is failing with " ExportRunnable,pool-14-thread-1:97 [root|superuser] - Export failed: java.lang.NullPointerException". 

Jaspersoft Reports Server version 6.4.2

Errors in jasperserver.log file:

2019-03-19 10:05:57,177 ERROR ExportRunnable,pool-14-thread-4:97 [root|superuser] - Export failed: 
java.lang.NullPointerException
    at com.jaspersoft.ji.logging.audit.context.AuditContextImpl.createAuditEvent(AuditContextImpl.java:180)
    at com.jaspersoft.ji.logging.audit.export.service.AuditCapableImportExportServiceImpl.startExport(AuditCapableImportExportServiceImpl.java:58)
    at com.jaspersoft.jasperserver.export.service.impl.ImportExportServiceImpl.doExport(ImportExportServiceImpl.java:192)
    at com.jaspersoft.jasperserver.remote.services.async.ExportRunnable.run(ExportRunnable.java:87)
    at com.jaspersoft.jasperserver.remote.services.async.ImportExportTask$1.run(ImportExportTask.java:105)
    at com.jaspersoft.jasperserver.api.logging.util.LoggableExecutorService$1.run(LoggableExecutorService.java:84)
    at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
    at java.util.concurrent.FutureTask.run(Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)

Environment

Release: CODFSS99000-15.3-PPM SAAS FedRAMP-Sandbox-Small Environment
Component:

Cause

The errors look to refer to issues stemming from the audit module in applicationContext-audit.xml file. Whole blocks of audit logging was commented out on the Jaspersoft server. 

Resolution

We uncommented the audit blocks, restarted the server, and the issue was resolved. The recommendation was to not comment out whole sections of the map, and comment out only actual event entries if you want them excluded instead.