What do these messages mean?
AHD52031:An incoming email message contained one or more attached files which could not be saved for the following reason(s):
AHD52034:A system error occurred writing the file into the Document Repository.
These errors seem to occur around the same time that maileater has issues (ie. fails and needs restarting)
Is there a known cause?
Or is it likely a performance issue?
CA Service Desk Manager prior to ITSM 17.1 CP1.
Please monitor for general performance issues with the CA Service Desk Manager server and application.
The first error (AHD52031) is a generic error indicating an Attachment failure, and may occur for any Attachment failure.
The second error (AHD52034) is uncommon, and would need troubleshooting to identify the specific cause.
Some possible root causes are: