PAMSC r14.1: Japanese Menu is garbled at ProductExplorer

book

Article ID: 129734

calendar_today

Updated On:

Products

CA Privileged Access Manager - Cloakware Password Authority (PA) PAM SAFENET LUNA HSM CA Privileged Access Manager (PAM)

Issue/Introduction



Customer tried to install PAMSC r14.1 via ProductExplorer.
But  he can see corrupted label at component in ProductExplorer.
It is same problem as r12.9 SP1 and r12.9 SP2. But it does not occur PAMSC r14.0 and PIM r14.0
 

Environment

OS: Windows 2016 as Japanese Environment
Prod: CA Privilege Access Manager r14.1 for Enterprise Management.
 

Resolution

ProductExplorer's garbled Japanese Message problem does not fix in current version.
So, please use one of following workaround.
1. click 1st line at ProductExplorer
2. start ENTM installer directly. CDDrive:\EnterpriseMgmt\Disk1\InstData\NoVM\install_EntM.exe