PAMSC r14.1: Japanese Menu is garbled at ProductExplorer

Article Id: 129734

Status: Published

Updated On: 20-03-2019 02:26

Products:

CA Privileged Access Manager - Cloakware Password Authority (PA) , PAM SAFENET LUNA HSM , CA Privileged Access Manager (PAM) , CA Privileged Access Manager (PAM)

Issue/Introduction:

Customer tried to install PAMSC r14.1 via ProductExplorer.
But he can see corrupted label at component in ProductExplorer.
It is same problem as r12.9 SP1 and r12.9 SP2. But it does not occur PAMSC r14.0 and PIM r14.0

Environment:

OS: Windows 2016 as Japanese Environment
Prod: CA Privilege Access Manager r14.1 for Enterprise Management.

Resolution:

ProductExplorer's garbled Japanese Message problem does not fix in current version.
So, please use one of following workaround.
1. click 1st line at ProductExplorer
2. start ENTM installer directly. CDDrive:\EnterpriseMgmt\Disk1\InstData\NoVM\install_EntM.exe