Enterprise Dashboard not starting after an upgrade in-place

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Article ID: 129728

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Updated On:

Products

CA Application Test Service Virtualization CA Continuous Application Insight (PathFinder) CA Service Virtualization (DevTest / LISA / VSE / Application Test)

Issue/Introduction

We upgraded our environment from DevTest 10.2 to DevTest 10.4. An upgrade in-place was performed.
We were able to start Identity Access Manager (IAM) successfully. However when starting the Enterprise Dashboard we are seeing the following error:
./EnterpriseDashboard
java.lang.ExceptionInInitializerError
        at org.codehaus.groovy.runtime.InvokerHelper.<clinit>(InvokerHelper.java:65)
        at org.codehaus.groovy.runtime.callsite.CallSiteArray.createCallStaticSite(CallSiteArray.java:75)
        at org.codehaus.groovy.runtime.callsite.CallSiteArray.createCallSite(CallSiteArray.java:162)
        at org.codehaus.groovy.runtime.callsite.CallSiteArray.defaultCall(CallSiteArray.java:48)
        at org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCallSite.java:113)
        at org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCallSite.java:125)
        at dradis.Application.<clinit>(Application.groovy)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:498)
        at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
        at com.install4j.runtime.launcher.UnixLauncher.main(Unknown Source)
Caused by: groovy.lang.GroovyRuntimeException: Conflicting module versions. Module [groovy-sql is loaded in version 2.4.4 and you are trying to load version 2.4.7
        at org.codehaus.groovy.runtime.metaclass.MetaClassRegistryImpl$DefaultModuleListener.onModule(MetaClassRegistryImpl.java:512)
        at org.codehaus.groovy.runtime.m12n.ExtensionModuleScanner.scanExtensionModuleFromProperties(ExtensionModuleScanner.java:80)
        at org.codehaus.groovy.runtime.m12n.ExtensionModuleScanner.scanExtensionModuleFromMetaInf(ExtensionModuleScanner.java:74)
        at org.codehaus.groovy.runtime.m12n.ExtensionModuleScanner.scanClasspathModules(ExtensionModuleScanner.java:56)
        at org.codehaus.groovy.runtime.metaclass.MetaClassRegistryImpl.<init>(MetaClassRegistryImpl.java:113)
        at org.codehaus.groovy.runtime.metaclass.MetaClassRegistryImpl.<init>(MetaClassRegistryImpl.java:74)
        at groovy.lang.GroovySystem.<clinit>(GroovySystem.java:36)
        ... 13 more
 

Cause

For some reason the in-place upgrade did not uninstall all the previous files from the environment.
Under $DEVTEST_HOME/lib/dradis folder, it was verified there were several jar files from the previous DevTest version. There were two versions of the same file.
The permissions on these files were different and the installed was unable to remove the previous files.

Environment

DevTest on release 10.4.

Resolution

A new installation of DevTest is required. 
Since the installer was not able to remove the previous files, do the new install on a new directory.

If the same folder structure needs to be used, rename the current installation folder. Example, from /opt/CA/DevTest to /opt/CA/DevTest_backup.
Create a new DevTest folder. Example /opt/CA/DevTest/
Install the product on this new DevTest folder.
After the installation, start DevTest components out of the box to make sure it is working fine.
Then copy the properties files and configure the components with the external database. 
Restart DevTest components.
As a reminder, when using the same database schema the user configured with DevTest needs to have DBA privileges to update the tables.
After the first start and database update, the DBA privileges can be removed.

 

Additional Information

More information regarding DevTest upgrade in the links below:
Preparing Your DevTest Upgrade - https://docops.ca.com/devtest-solutions/10-4/en/installing/preparing-your-devtest-upgrade
DevTest Solutions Upgrade Center - https://communities.ca.com/docs/DOC-231171434-devtest-solutions-95-upgrade-center