No recent messages seen in FTHIST in Netmaster

Products

• CMDB for z/OS
• NetSpy Network Performance
• NetMaster Network Automation
• SOLVE
• NetMaster Network Management for SNA
• NetMaster Network Management for TCP/IP
• NetMaster File Transfer Management

Issue/Introduction

The FTLOG has stopped working.
No recent messages appear in any screens showing File Transfer History, whether /FTHIST or  M.FT screen when selecting Connect Direct resource with FTL. & i give FTL.

Connect Direct shows file transfers running.
IBM FTP transfers are also active but none of this is reflected in the File Transfer Log.

Environment

Netmaster File Transfer Management

Cause

The proc that writes the file transfer events to the log is likely hung.
To verify this, In the Netmaster region, go to CMD and Issue SH NCL=ALL. 
Look for the proc $RFLOGPR; this is the proc that writes data to the FTLOG. 
If it is stuck trying to add a record it will show

N11935 NCLID  BASEPROC CURRENT  LEV W TYPE     INIT     OWNER    PG PRI P-UNITS
N11936 000126 $RFLOGPR $RFLOGPR 001 1 START    SYSBBSYS SYSBBLOG 1  0   1956.03
N11918 ...... PROCESSING 493 FILE ADD ID=&#RF$FI , MSGS LOST
 

Resolution

To correct the problem:
1. From the CMD screen, issue
    SUB BSYS  $RFLOGPR   
    This which will effectively flush the prior proc, and restart the process.

2. Wait a moment and then issue
   SH NCL=ALL PROC=$RFLOGPR
 
  This should show the proc now running correctly

 N11935 NCLID  BASEPROC CURRENT  LEV W TYPE     INIT     OWNER    PG PRI P-UNITS
 N11936 022189 $RFLOGPR $RFLOGPR 001 1 START    BEEST03  C811BSYS 4  1      0.04
 N11918 ...... PROCESSING 319 INTREAD SET
 N11946 ...... CPUTIME:       0.001389
 N11907 END

  The P-UNITS should show a value of 0.04 or greater.
  The PROCESSING should show INTREAD.
 
3. Take a look at the  FTLOG and new data should now be coming in.

Unfortunately there is no way to recover the records that are missing, but it will now log all events going forward.