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Unable to remove a device from the DX Netops Portal.

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Article ID: 129721

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

Despite deleting a device in Monitored Devices, it still shows in CAPC.

Environment

Release:
Component: IMADMN

Resolution

To fully remove a device from showing in the DX Netops Portal you must remove it from all Data Sources that are providing it to the DX Netops Portal.

 For example, if you have Network Flow Analysis (NFA) and the Data Aggregator (DA) providing a device to the Netops Portal, if you delete the DA entry in Monitored Devices, CAPC will continue to show the device because NFA is still syncing it to the DX Netops Portal.