UIM telemetry probe creating .mdmp files and filling up disk space

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Article ID: 129662

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Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

telemetry probe 1.22 creating .mdmp files in UIM 8.51 and filling up disk space. Below errors seen in telemetry logs
Database is MSSQL and windows authentication used for database connection as configured in data_engine probe

Mar 04 10:48:10:543 [main, telemetry] ****************[ Starting ]****************
Mar 04 10:48:10:544 [main, telemetry] 1.2.2
Mar 04 10:48:10:544 [main, telemetry] CA Technologies
Mar 04 10:48:10:546 [Thread-0, telemetry] Sending NimRequest to [controller]. Command: [probe_list]; parameters: []
Mar 04 10:48:10:556 [main, telemetry] port=48037
Mar 04 10:48:10:787 [Thread-0, telemetry] Probe [controller] doesn't respond on callback [probe_list]. Callback skipped.
Mar 04 10:48:10:844 [main, telemetry] Login to NimBUS is OK
Mar 04 10:48:11:789 [Thread-0, telemetry] Sending NimRequest to [controller]. Command: [probe_list]; parameters: []
Mar 04 10:48:12:809 [Thread-0, telemetry] Sending NimRequest to [controller]. Command: [_status]; parameters: []
Mar 04 10:48:12:828 [Thread-0, telemetry] ******************************** POLL #1 STARTED ********************************
Mar 04 10:48:13:111 [Thread-0, telemetry] TS: Authentication...
Mar 04 10:48:33:147 [Thread-0, telemetry] !TS Authentication Error: Connect to apidev.ca.com:8443 [apidev.ca.com/xx.xx.xx.xx, apidev.ca.com/xx.xx.xx.xx] failed: connect timed out
Mar 04 10:48:33:149 [Thread-0, telemetry] org.apache.http.conn.ConnectTimeoutException: Connect to apidev.ca.com:8443 [apidev.ca.com/xx.xx.xx.xx, apidev.ca.com/xx.xx.xx.xx] failed: connect timed out

 at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:150)
 at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:353)
 

Environment

UIM 8.51
telemetry probe 1.22

Resolution

UIM telemetry probe 1.22 released with UIM 9.02 but UIM 8.5.1 is configured to use sqljdbc_auth.dll with lower version. 

Steps below resolve this problem by putting the required sqljdbc_auth.dll v6.0.8.112.2000 file according to the instructions below: 

1) Deactivate the Telemetry probe 1.22 in UIM Admin Console 
2) Download the applied sqljdbc_auth.dll file 
3) Open the folder where is situated the Telemetry probe (as example: C:\Program Files (x86)\Nimsoft\probes\service\telemetry) 
4) Delete all files with the name which starts as "hs_err_pid*" 
5) Create a new folder with name lib 
6) Place the downloaded sqljdbc_auth.dll file in this lib folder
7) Open Raw Configure to Telemetry probe in UIM Admin Console 
8) Choose tab startup 
9) Change options value to this string "-Xms32m -Xmx1024m -Duser.language=en -Duser.country=US -Djava.library.path=./lib -XX:+UseG1GC -XX:MaxGCPauseMillis=10" without quotes
10) Push UPDATE button
11) Activate the Telemetry probe in UIM Admin Console. 

sqljdbc_auth.dll is attached to this KB

Attachments

1558537130319sqljdbc_auth.zip get_app