UIM telemetry probe creating .mdmp files and filling up disk space
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Article ID: 129662
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Updated On:
Products
NIMSOFT PROBESDX Infrastructure Management
Issue/Introduction
telemetry probe 1.22 creating .mdmp files in UIM 8.51 and filling up disk space. Below errors seen in telemetry logs Database is MSSQL and windows authentication used for database connection as configured in data_engine probe
Mar 04 10:48:10:543 [main, telemetry] ****************[ Starting ]**************** Mar 04 10:48:10:544 [main, telemetry] 1.2.2 Mar 04 10:48:10:544 [main, telemetry] CA Technologies Mar 04 10:48:10:546 [Thread-0, telemetry] Sending NimRequest to [controller]. Command: [probe_list]; parameters: [] Mar 04 10:48:10:556 [main, telemetry] port=48037 Mar 04 10:48:10:787 [Thread-0, telemetry] Probe [controller] doesn't respond on callback [probe_list]. Callback skipped. Mar 04 10:48:10:844 [main, telemetry] Login to NimBUS is OK Mar 04 10:48:11:789 [Thread-0, telemetry] Sending NimRequest to [controller]. Command: [probe_list]; parameters: [] Mar 04 10:48:12:809 [Thread-0, telemetry] Sending NimRequest to [controller]. Command: [_status]; parameters: [] Mar 04 10:48:12:828 [Thread-0, telemetry] ******************************** POLL #1 STARTED ******************************** Mar 04 10:48:13:111 [Thread-0, telemetry] TS: Authentication... Mar 04 10:48:33:147 [Thread-0, telemetry] !TS Authentication Error: Connect to apidev.ca.com:8443 [apidev.ca.com/xx.xx.xx.xx, apidev.ca.com/xx.xx.xx.xx] failed: connect timed out Mar 04 10:48:33:149 [Thread-0, telemetry] org.apache.http.conn.ConnectTimeoutException: Connect to apidev.ca.com:8443 [apidev.ca.com/xx.xx.xx.xx, apidev.ca.com/xx.xx.xx.xx] failed: connect timed out at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:150) at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:353)
Environment
UIM 8.51 telemetry probe 1.22
Resolution
UIM telemetry probe 1.22 released with UIM 9.02 but UIM 8.5.1 is configured to use sqljdbc_auth.dll with lower version.
Steps below resolve this problem by putting the required sqljdbc_auth.dll v6.0.8.112.2000 file according to the instructions below:
1) Deactivate the Telemetry probe 1.22 in UIM Admin Console 2) Download the applied sqljdbc_auth.dll file 3) Open the folder where is situated the Telemetry probe (as example: C:\Program Files (x86)\Nimsoft\probes\service\telemetry) 4) Delete all files with the name which starts as "hs_err_pid*" 5) Create a new folder with name lib 6) Place the downloaded sqljdbc_auth.dll file in this lib folder 7) Open Raw Configure to Telemetry probe in UIM Admin Console 8) Choose tab startup 9) Change options value to this string "-Xms32m -Xmx1024m -Duser.language=en -Duser.country=US -Djava.library.path=./lib -XX:+UseG1GC -XX:MaxGCPauseMillis=10" without quotes 10) Push UPDATE button 11) Activate the Telemetry probe in UIM Admin Console.