CAPC_item_ID attribute not being written into attribute section of the model in Spectrum

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Article ID: 129620

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Updated On:

Products

CA Spectrum

Issue/Introduction

The customer has a long-running issue where the CAPC_item_ID attribute is not being populated in Spectrum even though the value is being sent over by CAPC and is written into item mapping table in netqos_integ database.
They have truncated the table which solves the issue but the issue keeps coming back.
They no longer want to truncate the table and have requested a debug module to be put in place to fix this problem.

Environment

CA Spectrum 10.02.01 with CA Performance Manager

Resolution

10.02.01.D492 has been built for this. Please request this patch from support if required.
 It has a potential fix and additional debug output can be enabled if needed as follows:

Please enable following debug logs from Spectrum Administration debug page. 

Performance Center Integration 
Performance Center Integration Sync 

In case of issue observed, please collect tomcat log, CAPC side logs and output of the following commands for the devices it is not working. 

1. vnmsh command 
./show attributes attr=0x13214 mh=(hex value of the device model handle) 

2. Spectrum mysql query 
mysql) select * from item_model_mapping where model_handle = ('decimal value of the device model handle); 

 

Additional Information

from release  notes

REQUIREMENTS SPECTRUM 10.02.00 and 10.02.01 are the prerequisites for installation of this patch.
This patch needs to be installed on OneClick Server.

OVERVIEW This is a Debug cumulative patch for the following issues:

DE398153 Details:
     CAPC_item_ID attribute not being written into attribute section of the model in Spectrum.
     (DE398153, 01263205)

    PTF_10.2.132 :
    Symptom: Spectrum does not respond to a CAPC sync request within the timeout interval. 
    Resolution:Performance improvement during DEVICE_ADD phase of Spectrum - CAPC incremental sync. 
    (DE248160,00584209 


    PTF_10.2.144 :
    Symptom: When CA Spectrum in integrated to CAPC , Inventory sync is happening when one or more landscapes in the DSS are down. 
    Resolution :When CA Spectrum in integrated to CA PC , Inventory sync will not happen when one or more landscapes in the DSS are down. 
    (DE290901,00737136 )