When attempting to add an attribute to a recent created configuration item it fails with an error
Article ID: 129616
SUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceKNOWLEDGE TOOLSCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
When creating a configuration item (CI) using the create object method and then if it is attempted to update the attributes of the new created CI with the method update object it fails with the error below:
soapenv:Client Internal err with get_object_values: NOT FOUND Internal err with get_object_values: NOT FOUND 102
The create object method did not created the app_extx objects making the update of the attributes impossible.
Service Desk 14.1 or above
1. Use the method CreateAsset instead of create object. 2. Ensure that all the required fields by an asset are included in the attributes list like the example bellow: