CA Automation Suite for Data Centers - Configuration AutomationCA Client Automation - Asset ManagementCA Client Automation - IT Client ManagerCA Client AutomationCA Client Automation - Remote ControlCA Client Automation - Asset IntelligenceCA Client Automation - Desktop Migration ManagerCA Client Automation - Patch Manager
Issue/Introduction
On client the sd_jexec crashes as soon as a job is sent or a job check is initiated. Logs show "Error init NLS" in the crash dump and in TRC_USD_SDAGENT_*.log.
Cause
SD Agent crashed while converting character to Unicode using CAWIN . This crash occurred when Windows Agent machine was upgraded to Windows 10 1809 with some Windows patches.
Environment
ITCM R14 SP2
Resolution
The issue resolved when Windows was again upgraded to the next patch version.
Please open a support case and request debug test fix T55L093 if the problem persist after upgrade Windows 10 to a newer patch version.