sd_jexec crashes

Article Id: 129612

Status: Published

Updated On: 04-04-2019 01:20

Products:

CA Automation Suite for Data Centers - Configuration Automation , CA Client Automation - Asset Management , CA Client Automation - IT Client Manager , CA Client Automation , CA Client Automation - Remote Control , CA Client Automation - Asset Intelligence , CA Client Automation - Desktop Migration Manager , CA Client Automation - Patch Manager

Issue/Introduction:

On client the sd_jexec crashes as soon as a job is sent or a job check is initiated.
Logs show "Error init NLS" in the crash dump and in TRC_USD_SDAGENT_*.log.

Cause:

SD Agent crashed while converting character to Unicode using CAWIN . This crash occurred when Windows Agent machine was upgraded to Windows 10 1809 with some Windows patches.

Environment:

ITCM R14 SP2

Resolution:

The issue resolved when Windows was again upgraded to the next patch version.

Please open a support case and request debug test fix T55L093 if the problem persist after upgrade Windows 10 to a newer patch version.