sd_jexec crashes

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager

Issue/Introduction

On client the sd_jexec crashes as soon as a job is sent or a job check is initiated.
Logs show "Error init NLS" in the crash dump and in TRC_USD_SDAGENT_*.log.

Cause

SD Agent crashed while converting character to Unicode using CAWIN . This crash occurred when Windows Agent machine was upgraded to  Windows 10 1809 with some Windows patches.

Environment

ITCM R14 SP2

Resolution

The issue resolved when Windows was again upgraded to the next patch version.

Please open a support case and request debug test fix T55L093 if the problem persist after upgrade Windows 10 to a newer patch version.