12.1 Web Viewer - Unable to access the Application - Database connection can not be established.
Article ID: 129570
CA Output Management Document ViewerCA Output Management Web Viewer
Cannot access the Web Viewer Application. The message: Errors: Database connection can not be established. Contact your System Administrator is displayed on the login screen. configtool.bat utility on the server is not able to access either. The following message is displayed. E:\Program Files (x86)\CA\CA_OM_Web_Viewer\util>java -jar ConfigTool.jar 2>>.\logs\ConfigTool.log Access is denied. SQL DB is up and running properly. UAT and Prod environments are working fine.
Release: Component: WBVLUW
IBM has backed out of their changes and patches and the system recovered. We can access WebViewer, access the configtool.bat, and also remote desktop to the server again.